This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from 

Personal information we collect

When you visit the, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the We refer to this automatically-collected information as “Device Information”.

Enhanced uses Advanced Matching

Enhanced uses Advanced Matching, which shares personal information about your customers, including name, location, email, and phone number. This pixel also shares customer browsing behavior on your online store. Browser-based ad blockers can prevent the pixel from collecting data.

We collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.
“Log files” track actions occurring on the, and collect data including your IP address, browser type,
“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse
When you make a purchase or attempt to make a purchase through, we collect order information from you, including your name, billing address, shipping address, email address, and phone number. Please note that we use a secure Payfast System for processing your payments, Touché Wood does not have access or store any credit card information.

How do we use your personal information?

We use the Order Information that we collect to fulfill any orders placed through (arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to communication with you as well as to share our campaigns with you via email. Should you not wish to receive our marketing material, please kindly send an email to and we will remove you off our date base.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing you personal Information

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. We do not share your information with other third parties.

Behavioural advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications that you may enjoy. You may request an opt out of some of these services by emailing

Keeping your information

When you place an order through, we will maintain your Order Information for our records unless and until you request that we remove this information from our data base.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us

For more information about our privacy policy, if you have questions, or if you would like to make a complaint, please contact us at